Returns & refunds

You can return any unused item in its original packaging within 30 days of delivery for a full refund of the item price.

Items that have been used, washed, altered or damaged after arrival are not eligible, unless they arrived faulty.

Contact support with your order number and the item you want to return. We will reply with return instructions within one business day.

Pack the item securely, include the original packaging where possible, and send it to the address in our reply. Keep the tracking receipt until your refund lands.

Refunds are issued to the original payment method once the return arrives and is checked, usually within five business days.

Because payment is processed by Wix, your bank may take a further 3–5 business days to show the credit on your statement.

If an item arrives damaged, faulty, or is not what you ordered, contact us with a photo and your order number. We cover return postage and send a replacement or full refund immediately.

We do not run a separate exchange process. Return the item for a refund and place a new order for the piece you want, so it ships straight away.