Support
Talk to a person.
Questions about an order, a return or a product — send a message and we will reply within one business day. Monday to Friday, 9am – 5pm.
Faster answers
Most questions are answered on these pages.
Common questions
Where is my order?
Every order ships with tracking, sent to your email as soon as the label is created. You can also look it up on the Track order page with your order number and email.
How long does delivery take?
Orders placed before 2pm leave the studio the same business day. Domestic delivery is typically 3–5 business days, and you will always have a tracking link.
Can I change or cancel an order?
If it has not shipped yet, message us with your order number and we will change or cancel it. Once it is with the carrier, use the 30-day return window instead.
How do returns work?
Send the item back unused within 30 days and we refund the full amount to your original payment method, usually within five business days of arrival.
Is checkout secure?
Yes. Payment is handled entirely on the Wix checkout page, which is PCI-compliant. We never see or store your card details.